We really appreciated the way you provided important information and ideas without being at all pushy. We never felt any pressure to make a quick decision or settle for something we weren't happy with. Even though our ideas of what we were looking for shifted from our first appointment, we never felt like you were anything less than content to help us work our way through the home-buying process in our own time. You were very easy to get in touch with and always returned our calls immediately if you were away from the phone when we called, and made sure we knew if you were going to be out of town. Your very personal and caring approach was unexpected and very much appreciated. We have already referred you to all our friends who have even remote plans of looking for a property in the future, and will continue to do so. It's not just a slogan - with Merrill Young, the customer is truly number one! Thanks again for your time and effort Merrill.